Privacy Policy

Global Solution Security Services Qatar Privacy Policy
Type of Website: Security systems, CCTV, ELV, ICT, AMC, EV charging, Visual AI, and site survey services in Qatar
Effective Date: June 29, 2026

This Privacy Policy explains how Global Solution Security Services Qatar (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit www.globalsecurityqatar.com, submit a form, contact our team, request a site survey, request a quotation, send us a message, or interact with our website.

We respect your privacy and aim to handle personal information in a careful, lawful, and responsible manner.

Contact Details
Global Solution Security Services Qatar
Dimension Building, Building Number 10
Opposite Ansar Gallery
Al Rayyan, Doha, Qatar
CR No: 242362
PO Box: 21543, Doha, Qatar
Landline: +97444355249
WhatsApp: +97455067017
Email: info@globalsecurityqatar.com
Website: www.globalsecurityqatar.com

Purpose of This Privacy Policy

The purpose of this Privacy Policy is to explain:

  • What personal information we collect
  • How we collect personal information
  • How we use personal information
  • Why we process personal information
  • Who may have access to personal information
  • How long we keep personal information
  • How we protect personal information
  • Your privacy rights
  • How we use cookies and similar technologies

This Privacy Policy applies to information collected through our public website and related business communication. Separate contracts, quotations, maintenance agreements, CCTV installation documents, AMC terms, or project agreements may apply when you become our customer.

Applicable Data Protection Law

We aim to handle personal information in line with applicable data protection and privacy requirements in Qatar, including Law No. 13 of 2016 concerning personal data privacy protection, where it applies.

Where we process personal information relating to individuals outside Qatar, other data protection requirements may apply depending on the situation.

Personal Information We Collect

We collect only the information needed to respond to enquiries, arrange site visits, prepare quotations, provide services, manage business communication, improve our website, and support our customers.

Information You Provide Directly

We may collect the following information when you submit a contact form, request a site survey, request a quotation, email us, call us, send a WhatsApp message, or contact us through the website:

  • Name
  • Phone number
  • WhatsApp number
  • Email address
  • Company name or site name
  • Job title or role, where provided
  • Site location in Qatar
  • Type of site, such as villa, office, shop, hotel, school, warehouse, clinic, parking area, or industrial site
  • Service needed, such as CCTV, access control, ELV, ICT, AMC, EV charging, Visual AI, or site survey
  • Message content or enquiry details
  • Photos, drawings, or existing system details you choose to share with us
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referral source
  • Website usage information
  • Cookie and analytics information, where applicable

Site Survey And Service Information

When we discuss or carry out a site survey, installation, maintenance visit, AMC support, or repair request, we may collect information related to the site and the service requirement, such as:

  • Site address or location
  • Contact person details
  • Existing system details
  • Photos of equipment, racks, cameras, doors, gates, parking areas, or cable routes
  • Site layout information
  • Camera or device location notes
  • Maintenance history or fault details
  • Service reports or quotation details

Please avoid sharing sensitive personal information unless it is needed for the service request.

CCTV, ANPR, Access Control, And Visual AI Data

Our public website is not intended for uploading CCTV footage, access control logs, biometric information, ANPR records, facial recognition data, or security incident footage.

Please do not submit CCTV footage, identification documents, access logs, vehicle plate records, face images, or other sensitive security data through public website forms unless we have provided a secure and authorised method for that purpose.

Where we support CCTV, access control, ANPR, or Visual AI systems for a customer, the handling of system data may be governed by the relevant project agreement, service scope, customer instructions, legal requirements, and site policies.

How We Collect Personal Information

We may collect personal information through:

  • Website contact forms
  • Quotation request forms
  • Site survey request forms
  • Email communication
  • Phone communication
  • WhatsApp communication
  • Business meetings
  • Site visits
  • Service and maintenance requests
  • Website analytics tools
  • Cookies and similar technologies

How We Use Personal Information

We may use personal information for the following purposes:

  • To respond to enquiries
  • To contact you about your request
  • To arrange site surveys
  • To prepare quotations or proposals
  • To provide CCTV, ELV, ICT, AMC, EV charging, Visual AI, and related services
  • To manage installation, repair, maintenance, and support work
  • To understand the needs of your site or organisation
  • To improve our website, services, and customer support
  • To maintain website security
  • To keep business records
  • To meet legal, regulatory, contractual, or record keeping requirements
  • To send service related communication
  • To send marketing communication where allowed by law or where you have given consent

Legal Basis For Processing Personal Information

We process personal information only where we have a lawful or valid reason to do so. Depending on the situation, we may rely on one or more of the following bases:

  • Consent: where you have given permission, such as for certain marketing communication or optional cookies
  • Contract or pre contract steps: where processing is needed to respond to a request, prepare a quotation, arrange a site visit, or provide services
  • Legitimate business interests: where we have a reasonable business reason to process information, such as responding to enquiries, managing business communication, improving our website, protecting our systems, and supporting customers
  • Legal obligation: where we need to process information to comply with applicable law, authority requests, regulatory requirements, or business record obligations

Where we rely on legitimate business interests, we consider your rights and interests before processing your information.

Marketing Communications

We may contact business users, property owners, facility managers, companies, and relevant organisations with information about our services where permitted by law or where consent has been provided.

You can ask us to stop sending marketing communication at any time by contacting us at info@globalsecurityqatar.com or by using any unsubscribe option provided in our communication.

Who We Share Personal Information With

We do not sell your personal information.

We may share personal information with:

  • Employees, directors, engineers, technicians, contractors, or team members who need access to respond to your enquiry or provide services
  • Website hosting providers
  • Email and communication service providers
  • Customer relationship management and business administration tools
  • Analytics providers, where used
  • Payment, invoicing, or accounting service providers, where applicable
  • Equipment suppliers or service partners where needed for a quotation, warranty, repair, or project support
  • Professional advisors such as legal, accounting, compliance, or insurance advisors
  • Regulators, authorities, courts, or law enforcement where required by law
  • Potential buyers, investors, or successors if our business or assets are sold, merged, or reorganised

Where we use service providers, we expect them to protect personal information and use it only for the purpose we provide it for.

International Transfers

Some service providers we use may process information outside Qatar. Where personal information is transferred outside Qatar, we aim to take reasonable steps designed to protect it in line with applicable data protection requirements.

How Long We Store Personal Information

We keep personal information only for as long as needed for the purpose it was collected, including to respond to enquiries, manage site visit requests, prepare quotations, provide services, keep business records, comply with legal duties, resolve disputes, and support legitimate business needs.

If you submit an enquiry but do not become a customer, we may keep your details for a reasonable period to manage follow up communication and business records, unless you ask us to delete them and we have no legal reason to retain them.

Service, quotation, installation, AMC, warranty, and maintenance records may be kept for a longer period where needed for business, legal, warranty, safety, or support purposes.

How We Protect Personal Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, limited access to personal information, secure communication practices, confidentiality expectations, and internal handling procedures.

No internet transmission or electronic storage method can be guaranteed as fully secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

Your Privacy Rights

Depending on applicable law and the reason we process your information, you may have rights relating to your personal information, including:

  • Right to be informed about how your personal information is used
  • Right to request access to your personal information
  • Right to request correction of inaccurate personal information
  • Right to request deletion of personal information
  • Right to object to certain processing
  • Right to withdraw consent where processing is based on consent
  • Right to request restriction of certain processing, where applicable
  • Right to raise a complaint with the relevant authority, where applicable

Your rights may depend on the type of information, the reason we process it, and any legal or business duties we have to retain it.

How To Access, Correct, Or Delete Your Information

If you would like to ask what personal information we hold about you, request correction, request deletion, object to processing, withdraw consent, or raise a privacy concern, please contact us:

Email: info@globalsecurityqatar.com
Address: Global Solution Security Services Qatar, Dimension Building, Building Number 10, Opposite Ansar Gallery, Al Rayyan, Doha, Qatar

We may need to verify your identity before responding to certain requests.

Children

This website is intended for business, property, facility, and service enquiries. It is not intended for children.

We do not knowingly collect personal information from children through this website. If we become aware that a child has submitted personal information through the website, we will take reasonable steps to delete it where required.

Cookies And Similar Technologies

Cookies are small files placed on your device when you visit a website. They help websites function, remember preferences, understand usage, and improve performance.

We may use cookies and similar technologies for:

  • Website functionality
  • Website security
  • Remembering preferences
  • Analytics and performance measurement
  • Improving website content and user experience
  • Marketing or remarketing where enabled and allowed by law

Strictly Necessary Cookies

These cookies help the website work properly and cannot usually be switched off through our systems.

Functional Cookies

These cookies may help remember choices you make on the website.

Analytics Cookies

These cookies help us understand how visitors use the website so we can improve it.

Marketing Cookies

These cookies may help us show relevant content or measure marketing performance where such tools are used.

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

Do Not Track

Some browsers offer a Do Not Track setting. At present, our website may not respond to browser based Do Not Track signals. You can manage cookies and tracking preferences through your browser settings or any cookie controls we provide on the website.

Third Party Websites And Services

Our website may contain links to third party websites or services, including map services, social media platforms, WhatsApp, email links, analytics tools, or partner websites.

We do not control those third party websites and we are not responsible for their privacy policies, cookie practices, content, or security.

Please review the privacy policy of any third party website or service you visit.

WhatsApp, Phone, And Email Communication

When you contact us by WhatsApp, phone, or email, we may use the contact details and message content you provide to respond to your request, arrange a site visit, prepare a quotation, provide support, or manage business communication.

Please avoid sending sensitive personal information, CCTV footage, access logs, or confidential site information through unsecured communication channels unless we have asked for it through an appropriate method.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

The latest version will be posted on this page with the effective date shown above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You may also have the right to raise a concern with the relevant data protection or regulatory authority in Qatar, depending on the issue and applicable law.

Contact Information

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

Global Solution Security Services Qatar
Dimension Building, Building Number 10
Opposite Ansar Gallery
Al Rayyan, Doha, Qatar
CR No: 242362
PO Box: 21543, Doha, Qatar
Landline: +97444355249
WhatsApp: +97455067017
Email: info@globalsecurityqatar.com
Website: www.globalsecurityqatar.com